Stories › Government › UAE publishes a design guide for government services run by AI assistants Image: Khaleej Times First reported 21 August 2026 · Updated 26 August 2026 · 4 sources · 2 countries
UAE publishes a design guide for government services run by AI assistants The UAE’s National Committee for the Agentic AI Project published a unified guide in August 2026 for designing government services around AI assistants. Its principles include not asking for information people have already given, keeping them informed at every step, and letting them object to or correct a result. It’s meant for federal entities moving their services to agentic AI.
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Khaleej Times reported on 21 August that the National Committee for Agentic AI launched the guide at a workshop for service and AI teams from federal ministries and entities. Gulf News named it the Assistant AI Government Experience Design Guide. It aims to spare customers from working out which authority is responsible, navigating procedures or repeating their details. Khaleej Times listed its core principles: don’t ask again for information already provided, keep the customer informed at every step, and protect privacy and security. Khaleej Times said it also covers unified payments, a clear final outcome, and the customer’s right to object or make corrections. The government portal u.ae says the practical guide is available in Arabic only. It describes agentic AI as AI that understands requests, analyses information and carries out tasks on your behalf. Gulf News quoted Mohammed Rashid bin Taliah, Assistant Minister of Cabinet Affairs and head of the project’s Government Services Track. He said the technology will fundamentally change how people deal with government. Global Government Forum covered the guide as part of the UAE’s drive to automate half of government. What it adds up to
These principles work as a checklist for any AI assistant or automation you build for colleagues or customers. Does it ask for something it already has? Does it tell people what it’s doing at each step? Can they correct or challenge the result? Run one tool you use or have built through those three questions this week, and fix the first one it fails.
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